Monitor customer reviews from hundreds of sites across the web. Analyse engagement, reach and demographics statistics.
Keep tabs on overall rating and average rating over time
Analyse searches and views by age, gender and device
Identify the review sites that are referring calls, clicks and requests for driving directions
Maintain brand control by addressing both positive and negative reviews in real time
MANAGE AND RESPOND TO REVIEWS AT ANY SCALE
Monitor Ratings and Reviews
Brand reputation can turn on a dime. Our Yext marketing dashboard aggregates reviews from Facebook, Google, Yelp, and hundreds of other sites around the web, helping you to graphically visualise overall customer sentiment.
TURN REVIEWS INTO REVENUE
Optimise for Added Engagement
Measure the ways in which customers engage with reviews and listings in the form of phone calls, website clicks and driving directions. Isolate review sites that prompt customers to take action, then optimise those site listings for additional reviews, traffic and revenue.
DISCOVER AND DEFINE YOUR CORE AUDIENCE
Leverage Demographic Trends
Dive deep into the age and gender of your reviewers, as well as the devices used to write reviews and ratings. Comparisons between reviewer demographics and overall site demographics can lead to fresh and unexpected insights!
ENGAGE WITH CUSTOMERS ON THEIR TERMS
Monitor Reviews in Real-Time
Customers increasingly expect brands to respond to feedback in real-time. But staying on top of every review site on the web can be overwhelming. Our Yext dashboard lets you respond to feedback across the web from a single interface.
MONITOR SEARCHES AND VIEWS
Analyse Brand Reach
Understanding the reach of your reviews is crucial to prioritising your focus on specific reviews sites. Gain insight into which review sites - and even specific reviews - are being seen by your audience.